Every UseViral order is backed by a money-back guarantee and a lifetime refill. Here's how it works and how to request a refund if something isn't right.
Money-back guarantee
If we don't deliver the agreed count, or the delivery speed falls short of what was promised, you're entitled to a refund of the affected portion of your order. No long forms — just reach out to support.
Lifetime refill
If any delivered engagement drops off, open a chat and we'll top it back up free of charge for the lifetime of the order, subject to the service still being available.
When refunds apply
Refunds apply where an order is undelivered, partially delivered, or significantly delayed. Because delivery begins quickly, an order that has already been fully delivered as described is generally not refundable — but if you entered the wrong link before delivery started, contact us right away and we'll help.
How to request a refund
Email support@useviral.com with your order number and a short description of the issue. Most requests are reviewed within a few hours, and approved refunds are returned to your original payment method.
Processing time
Once approved, refunds are issued promptly. Depending on your bank or payment provider, it can take a few business days for the funds to appear on your statement.
Questions about this policy? Email support@useviral.com — our team replies 24/7.